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Privacy Policy

Privacy Policy

Effective Date: [22/06/25]

Welcome to Twinfinity Ink Shop (“we”, “our”, “us”). We respect your privacy and are committed to protecting the personal information you provide through our website, www.Twinfinityinkshop.com (the “Site”). This Privacy Policy outlines how we collect, use, disclose, and protect your information.

1. Information We Collect

When you visit or make a purchase from our Site, we may collect the following types of information:


Personal Information

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely via third-party services)

Non-Personal Information

  • Browser type
  • Device information
  • IP address
  • Time zone
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Send order confirmations, updates, and delivery notifications
  • Provide customer support
  • Improve our Site and user experience
  • Send promotional offers (only with your consent)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share data with:

  • Service providers (e.g. payment processors, delivery services, website hosts)
  • Legal authorities, if required by law
  • Marketing platforms, only with your consent

All third-party partners are required to protect your data in line with this policy.

4. Cookies & Tracking

Our Site uses cookies to:

  • Keep items in your shopping cart
  • Understand visitor behavior
  • Remember your preferences

You can disable cookies through your browser settings, but some features may not function properly.

5. Data Security

We implement appropriate technical and organizational measures to secure your personal data. All payment transactions are encrypted and handled by secure third-party processors.

6. Your Rights (UK & EU Residents)

If you are located in the UK or European Union, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Request data portability

To exercise these rights, contact us at [your email address].

7. Retention of Data

We retain your data only as long as necessary to fulfill the purposes described in this policy, including for legal and accounting obligations.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for their privacy practices and encourage you to read their policies.

9. Children’s Privacy

We do not knowingly collect personal data from individuals under 13 years of age. If you believe we have accidentally collected such data, please contact us immediately.

10. Changes to This Policy

We may update this policy occasionally. Updates will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have questions or concerns about this policy, contact us at:

Twinfinity Ink Shop

Email: ashw6655@gmail.com

Website: www.Twinfinityinkshop.com


Return and Refund Policy


Returns & Refund Policy

Effective Date: [22/06/25]

We want you to love everything you buy from Twinfinity Ink Shop. If you’re not 100% satisfied, here’s how we handle returns:

1. Return Eligibility

To be eligible for a return:

  • Item must be unused and in original packaging
  • Return must be requested within 14 days of delivery
  • Some items (e.g., hygiene products, custom-made or sale items) are non-returnable

2. How to Return

Email [insert email] with:

  • Your order number
  • Reason for return
  • Photos if item is damaged or incorrect

Once approved, send the item to our return address (provided in response). You are responsible for return postage unless the item is faulty.

3. Refunds

Once we receive and inspect your return, refunds will be processed within 5–10 business days to your original payment method. Shipping charges are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. For exchanges, email us first before sending anything back.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank
  • Contact your credit card company
  • Contact your payment provider
  • Then email us at [insert email] for support

6. Contact Us

Still need help? Reach out to:

Copyright © 2025 Twinfinity Ink Shop - All Rights Reserved.

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